Automate WhatsApp: replies, appointments, follow-ups and reviews
What you repeat ten times a day can run by itself: replying, offering a slot, following up on a quote left unanswered, asking for a review after an appointment.
Four useful automations
- Instant replies, day and night, from your information.
- Appointment booking in your available slots, with confirmation to the customer.
- Quote follow-up: a polite reminder if the customer has not replied after the delay you set.
- Review request: a message sent after a confirmed appointment, with your review link.
Rules that protect your customers
No follow-up at night, never if the conversation has been handed to a human, never to a contact who wrote STOP. Each follow-up is sent only once.
Alerts for you
Get an email when a conversation is handed over, when your WhatsApp disconnects, when your credits run low, when a prospect is qualified, plus a summary every Monday.
Nothing to develop
No external tool to connect, no script. Each automation is switched on with a toggle on your agent's page.
Frequently asked questions
Can I automate messages to my customers?
Yes: follow-ups, reviews and campaigns (Pro and Agency plans), within WhatsApp's rules: consent, STOP opt-out and Meta-approved templates outside the 24-hour window.
Can automation replace my team?
It handles repetitive requests. Sensitive or unknown cases are passed to your team, who stay in control.
Go further
- WhatsApp AI agent — An AI agent that answers your customers on WhatsApp, books appointments and qualifies your contacts. Official Meta connection, priced in FCFA, free 24-hour trial.
- WhatsApp campaigns — Send personalised WhatsApp campaigns based on each contact's status, with consent, STOP and Meta templates. Pro and Agency plans.
- WhatsApp CRM — A mini-CRM connected to WhatsApp: automatically created contacts, statuses, scores, tags, notes, CSV import and export, appointments. Pro and Agency plans.
- The blog — Practical guides on WhatsApp Business and AI.